Sparkles of Herts– Privacy Policy
1. Introduction
Sparkles of Herts (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our cleaning services or contact us.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect the following types of personal information:
Information you provide directly

• Name

• Address

• Email address

• Phone number

• Access instructions (e.g., key codes, key arrangements)

• Details about your home relevant to cleaning

• Payment information (not stored by us if processed through a third‑party provider)

Information collected automatically

• Messages or enquiries sent through our website or social media

• Notes about your service preferences

We do not collect or store sensitive personal data unless you voluntarily provide it (e.g., health information relevant to cleaning products).
3. How We Use Your Information
We use your information to:

• Provide and manage cleaning services

• Communicate with you about bookings, changes, or updates

• Process payments and invoices

• Improve our services

• Maintain internal records

• Comply with legal obligations

We do not sell or share your data with third parties for marketing.
4. Legal Basis for Processing
We process your personal data under the following lawful bases:

• Contract: To provide the cleaning services you have requested

• Legitimate interests: To manage our business and communicate with clients

• Legal obligation: To meet tax, insurance, and regulatory requirements

• Consent: For optional communications such as marketing (only if you opt in)

5. Sharing Your Information
We may share your information with:

• Professional cleaners working on behalf of Sparkles of Herts

• Payment processors (e.g., bank or card provider)

• Insurance providers (in the event of a claim)

• Legal or regulatory authorities if required by law

We do not share your information with third parties for advertising or unrelated purposes.
6. How We Store and Protect Your Data
We take appropriate technical and organisational measures to protect your data, including:

• Secure password‑protected systems

• Limited access to client information

• Secure handling of keys and access details

• Regular review of data retention practices

Access instructions (e.g., alarm codes, key locations) are stored separately and securely.
7. Data Retention
We keep your personal data only for as long as necessary:

• Client records: up to 6 years (for accounting and legal purposes)

• Messages and enquiries: up to 12 months

• Access details: deleted immediately when service ends

You may request deletion sooner unless we are legally required to retain certain information.
8. Your Rights
Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion (“right to be forgotten”)

• Restrict or object to processing

• Request a copy of your data in a portable format

• Withdraw consent for marketing at any time

To exercise these rights, you can contact us directly.
9. Cookies and Website Tracking
If our website uses cookies or analytics tools, they may collect basic usage information such as:

• Pages visited

• Time spent on the site

• Device type

You can manage cookie settings through your browser.
(If you want, I can tailor this section to your actual website setup.)
10. Keys and Access Information
If you provide us with keys or access codes:

• They are stored securely and labelled without identifying your address

• Only authorised cleaners have access

• Access details are deleted when you stop using our services

11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available upon request or on our website.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, you can contact us at: